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TEST What criteria should we use to determine if our call center is successful? Please provide specific quantitative and qualitative measures for evaluating success. 

TEST What criteria should we use to determine if our call center is successful? Please provide specific quantitative and qualitative measures for evaluating success. 

11/15/2004

https://www.dmgconsult.com/publications/articles.asp?id=74

No Original Publisher -DMG Published

Publications/Contact Center/Management

Management

VoiceXML, SALT, Technology, Contact Center, Call Center

 

 

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