Who is DMG?
DMG Consulting LLC provides expert guidance, industry reports, and primary research that guide the critical decisions made by businesses, technology providers, and investors in the dynamic and rapidly transforming contact center and back-office markets. Driving the strategic direction of the customer experience (CX) is at the core of DMG’s extensive consultation and collaboration with executives, leaders, and industry innovators. DMG’s methodologies and in-depth understanding of people, process, and technology create outstanding business outcomes and position organizations to deliver the next generation of customer and contact center experiences in an AI-driven digital world.

DMG is…
- Experts in contact center, telephony, back office and AI
- Leaders in contact center and back office industry research and consulting
- Extensive experience in management, operations and technology
- Decades of project management experience
- Woman-owned
How do we help clients?

- – – – – Strategic goals – – – –
- – – – – Operational analysis – – – –
- – – – – Functional improvement – – – –
- – – – – Technical expertise – – – –
- – – – – Fiscal responsibility – – – –
Why work with us?

Leaders attract leaders
- Successfully project market direction
- Deep strategic, operational and technical contact center and back office expertise
- Most trusted, published and quoted contact center industry analyst
- Respected industry visionary
- Trusted advisor to investors
- First to identify industry trends
- Customizes vendor and go-to-market strategies

What it means to be a leader

Thousands of hours
dedicated annually to research

Create
200-500 page
in-depth reports

Known for
accurate projections

Non pay-for-play
industry research
The Senior DMG Team

Donna Fluss
Founder and President
Deborah Navarra
Senior Consultant and Analyst
Jana Benetti
Senior Consultant and Analyst
Sam Brown
Senior Financial Analyst and Consultant
Randy Brewton
Chief Architect
Karen Eisenberg
Senior Editor and Content Specialist
Chris Detmer
Senior Web Developer