Showing all 18 results
Reports
2023-2024 Contact Center as a Service Product and Market Report
This report analyzes 7 leading and contending vendors: Cisco, Five9, LiveVox, NICE, Odigo, Puzzel, and UJET. Contact center, IT, and enterprise leaders can use this report to identify the right platform, functionality, and partner to meet their organization’s current and future CCaaS needs.
Price: $4,500
Generative AI: A New Paradigm for Contact Centers and Customer Service
This report defines generative AI, discusses multiple use cases for this technology in contact center and customer service applications, and describes how it is already being applied to greatly improve performance and benefit customer-facing departments.
Price: $4,500
2023 – 2024 Real-Time Guidance Product and Market Report
This report analyzes the emerging RTG market, vendors, and products. This Report provides a comprehensive and insightful analysis of the RTG market, competitive landscape, products, and upcoming innovations, as well as market, business, and technology trends and challenges for this essential application.
Price: $4,500
2023-2024 Interaction Analytics for the Enterprise Report
This Report provides a comprehensive and insightful analysis of the IA market, competitive landscape, products, innovation, pricing, and more, as well as market and business trends and challenges.
Price: $4,500
2023 Contact Center Workforce Engagement Management Market Share Report
This report provides an authoritative analysis of revenue, market share, and performance for the estimated 36 worldwide WEM suite vendors in calendar year 2022, based on DMG Consulting’s in-depth coverage of this market for the past two decades.
Price: $4,500
2023 Contact Center as a Service Worldwide Market Share Report
This report provides insights into the market’s performance in calendar year 2022 and provides a detailed analysis of the seat and revenue activity of 21 leading and contending CCaaS competitors.
Price: $4,500
2023 – 2024 Enterprise Workforce Management Product and Market Report
This report provides an insightful analysis of today’s WFM market, competitive landscape, product suites, and the business, market, and technology trends and challenges confronting contact centers given increasingly complex contact center operating environments, workforce expectations, and a recessionary economy.
Price: $4,500
CX for the 21st Century
This Report reviews the various roles that impact the customer experience and provides a framework for the strategy, practices, and engagement with consumers (or constituents) across the entire customer journey.
Price: $4,500
2022-2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report
This report explores today’s WFO/WEM market, its current trends and challenges, competitive landscape, product suites, increasingly sophisticated technology, and the wave of innovation that is propelling these valuable solutions into the future.
Price: $4,500
2022-2023 Knowledge Management for the Enterprise Report
This report examines the competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving rapid adoption and game-changing innovation of KM applications.
Price: $4,500
2022–2023 AI-Enabled Self-Service for the Enterprise Report
The Report provides an in-depth analysis of the capabilities and versatility of AI-based IVAs and VAs and their contributions to enterprises and their customers.
Price: $4,500
The State of Artificial Intelligence in Contact Centers
This report analyzes how artificial intelligence (AI) can be applied to transform the customer experience (CX), drive a new era in servicing, and significantly improve the performance of contact centers.
Price: $4,500
2021–2022 Robotic Process Automation Product and Market Report
This report provides an in-depth and timely analysis of the RPA market, competitive landscape, technology, products, functional capabilities, and the servicing and market trends that are driving adoption and innovation.
Price: $4,500
Contact Centers in a Post-Pandemic World: A Strategic and Tactical Guide to the Future
This special edition report is a valuable collection of best practices, innovative technology, agile management practices, work-at-home policies and more.
Price: $4,500
Future Contact Center Outlook, 2025 – 2040
This report focuses on three pillars of contact center technology: infrastructure, customer relationship management (CRM) and workforce optimization (WFO), as well as many of the systems and applications that fall into these categories.
Price: $4,500
2020-2021 Digital Customer Service Product and Market Report
This report provides in-depth coverage of the digital servicing market. It analyzes vendors, products, functional capabilities, pricing, as well as market, business and servicing trends and challenges.
Price: $4,500
2019 Call Tracking Product Report
This report provides a thorough and comprehensive analysis of this niche IT sector, which is increasing in importance as a result of the digital transformation that is taking place in organizations around the world.
Price: $4,500
2016-2017 Outbound Solutions Product and Market Report
This report analyzes the competitive landscape and provides insights into customer satisfaction with vendors, and presents implementation best practices to help users realize the greatest continuing return on their technology investments.
Price: $4,500