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Who is DMG?

DMG logo

DMG is…

  • Experts in contact center, telephony, back office and AI
  • Leaders in contact center and back office industry research and consulting
  • Extensive experience in management, operations and technology
  • Decades of project management experience
  • Woman-owned

How do we help clients?

  • – – – – Strategic goals – – – –
  • – – – – Operational analysis – – – –
  • – – – – Functional improvement – – – –
  • – – – – Technical expertise – – – –
  • – – – – Fiscal responsibility – – – –

Why work with us?

Leaders attract leaders

  • Successfully project market direction
  • Deep strategic, operational and technical contact center and back office expertise
  • Most trusted, published and quoted contact center industry analyst
  • Respected industry visionary
  • Trusted advisor to investors
  • First to identify industry trends
  • Customizes vendor and go-to-market strategies

What it means to be a leader

Thousands of hours
dedicated annually to research

Create
200-500 page
in-depth reports

Known for
accurate projections

Non pay-for-play
industry research

The Senior DMG Team

Photo of Donna Fluss

Donna Fluss
Founder and President

Deborah Navarra
Senior Consultant and Analyst

Jana Benetti
Senior Consultant and Analyst

Sam Brown
Senior Financial Analyst and Consultant

Randy Brewton
Chief Architect

Karen Eisenberg
Senior Editor and Content Specialist

Chris Detmer
Senior Web Developer