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About DMG

Who is DMG?

DMG is...

  • Experts in contact center, telephony and back office
  • Leaders in industry research and consulting
  • Extensive experience in management, operations and technology
  • Decades of project management experience
  • Woman-owned

How do we Help Clients?

  • – – – – Strategic goals – – – –
  • – – – – Operational analysis – – – –
  • – – – – Functional improvement – – – –
  • – – – – Technical expertise – – – –
  • – – – – Fiscal responsibility – – – –

Why Work With Us?

Leaders Attract Leaders

Successfully project market direction

Deep strategic, operational and technical contact center and back office expertise

Most trusted, published and quoted contact center industry analyst

Respected industry visionary

Trusted advisor to investors

First to identify industry trends

Customizes vendor and go-to-market strategies

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What it means to be a leader

Approximately
10,000 hours
dedicated annually to research

Create
200-500 page
in-depth reports

Known for
accurate projections

Non pay-for-play
industry research