DMG Consulting LLC is a leading vendor-independent firm providing contact center research and consulting services focused on unified communications (UC), contact centers, back-office operations, and analytics. Since 2001, DMG has been providing strategic business and technology insights and guidance to executives and managers, technology and solution providers, and the investor community.

The firm was founded by Donna Fluss to fill a major gap in the industry: optimizing the ways companies communicate with and meet the needs of customers and prospects. Donna’s hands-on and practical approach guides private and public organizations to operational excellence. Formerly a Vice President and Research Director in the CRM practice for Gartner, Donna is a noted author (The Real-Time Contact Center and the Contact Center QA Guide), speaker, and widely quoted industry expert.

Leading companies around the globe rely on DMG’s strategic, operational and technology advice. DMG’s business strategists, process engineers, operations managers, marketers and financial analysts identify solutions and practices to improve the customer journey, engage employees and enhance revenue while reducing operating costs.