DMG is...
- Experts in contact center, telephony and back office
- Leaders in industry research and consulting
- Extensive experience in management, operations and technology
- Decades of project management experience
- Woman-owned
How do we Help Clients?
- – – – – Strategic goals – – – –
- – – – – Operational analysis – – – –
- – – – – Functional improvement – – – –
- – – – – Technical expertise – – – –
- – – – – Fiscal responsibility – – – –
Why Work With Us?
Leaders Attract Leaders
Successfully project market direction
Deep strategic, operational and technical contact center and back office expertise
Most trusted, published and quoted contact center industry analyst
Respected industry visionary
Trusted advisor to investors
First to identify industry trends
Customizes vendor and go-to-market strategies
What it means to be a leader
Approximately
10,000 hours
dedicated annually to research
Create
200-500 page
in-depth reports
Known for
accurate projections
Non pay-for-play
industry research
