Testimonials

The authority in the contact center software field.

We selected DMG to advise us on a planned investment in an emerging technology in the contact center software market. We chose to work with DMG because it was clear they were the authority in the contact center software field; they perform continuous research on various aspects of the contact center IT market and know more about contact center systems, applications, and the com…

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Phil Dur / Sanket Merchant

Co-Founder and Managing Partner / Principal - PeakSpan Capital

The authority in the contact center software field.

We selected DMG to advise us on a planned investment in an emerging technology in the contact center software market. We chose to work with DMG because it was clear they were the authority in the contact center software field; they perform continuous research on various aspects of the contact center IT market and know more about contact center systems, applications, and the competitive landscape than any other industry analyst firm. DMG analyzed the target, provided a detailed functional and technical assessment, and compared the target’s offerings to other vendors in the market. DMG worked within tight time frames and used their extensive experience in the contact center marketplace to quickly and accurately deliver results. DMG’s analyses and projections were right on the money, and the project was a significant success, providing us with the confidence to proceed with our investment. We have since adopted their methodology and approach for similar initiatives. Because of DMG’s superior professionalism and deep understanding of technical and operational issues, and because we enjoyed working with them so much, we have extended our relationship with them on an ongoing basis to provide industry insights and guidance. 

Phil Dur / Sanket Merchant

Co-Founder and Managing Partner / Principal - PeakSpan Capital

They were dedicated to our success and partnered with us at every step of the initiative

We hired DMG to help us re-imagine our CX strategy and then implement the new vision and approach. Our contact center had doubled in size and was expected to double again within the year as our business is growing rapidly. We wanted to come up with a company-wide CX strategy, or in our case, member experience strategy, that aligned with our mission and commitment to our member …

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Teresa Knox

Senior Vice President Chief Operations Officer - American Eagle Financial Credit Union

They were dedicated to our success and partnered with us at every step of the initiative

We hired DMG to help us re-imagine our CX strategy and then implement the new vision and approach. Our contact center had doubled in size and was expected to double again within the year as our business is growing rapidly. We wanted to come up with a company-wide CX strategy, or in our case, member experience strategy, that aligned with our mission and commitment to our member community. DMG came on board and spent the time to get to know our credit union and its culture. DMG then helped us identify the operational and technical changes we needed to put the new strategy to work. The roadmap DMG provided was tailored to the needs of the many separate functions in our organization, and addressed the specific enhancements we needed to compete more effectively. DMG helped us select the new systems and applications to carry us forward into the future. They were dedicated to our success and partnered with us at every step of the initiative, providing expert guidance even after we completed the engagement.

Teresa Knox

Senior Vice President Chief Operations Officer - American Eagle Financial Credit Union

Exactly what I need.

Thank you for the Cloud-Based Contact Center Infrastructure Market report. One word that best describes it is WOW! The report is the answer to all my questions. It is beneficial to have both the summary and when needed, the detail. Looking at the report, I have found exactly what I need. This report is well worth the cost. We will be able to use this for future reference as wel…

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Mary Ann Murphy

Director, Information Technology - Trex

Exactly what I need.

Thank you for the Cloud-Based Contact Center Infrastructure Market report. One word that best describes it is WOW! The report is the answer to all my questions. It is beneficial to have both the summary and when needed, the detail. Looking at the report, I have found exactly what I need. This report is well worth the cost. We will be able to use this for future reference as well. As always, your quality of work exceeds expectations. Thanks again!

Mary Ann Murphy

Director, Information Technology - Trex

Truly an honor…

Thank you very much for taking the time to speak to us at our Sales Kickoff meeting. It was truly an honor to have you join us. Your insight to the industry is just what we needed to set our course.

Terry Chandler

Sales Manager - Reseller

Truly an honor…

Thank you very much for taking the time to speak to us at our Sales Kickoff meeting. It was truly an honor to have you join us. Your insight to the industry is just what we needed to set our course.

Terry Chandler

Sales Manager - Reseller

We are delighted

Thank you very much for your Customer Experience Management presentation (here in South Africa). It was extremely well received and we are delighted with the executive-level turnout.

Alison Beaumont

Marketing Manager - Dimension Data

We are delighted

Thank you very much for your Customer Experience Management presentation (here in South Africa). It was extremely well received and we are delighted with the executive-level turnout.

Alison Beaumont

Marketing Manager - Dimension Data

Outstanding, creative and very compelling

I’ve had the pleasure of working with Donna on many webinars during the past two years – all of which were a huge success. Donna’s name and reputation as a leader in the CRM industry attract a large and highly qualified audience. She is an outstanding, creative and very compelling presenter who always receives high ratings and compliments from the audience.

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Sheri Greenhaus

Managing Partner - CRMxchange

Outstanding, creative and very compelling

I’ve had the pleasure of working with Donna on many webinars during the past two years – all of which were a huge success. Donna’s name and reputation as a leader in the CRM industry attract a large and highly qualified audience. She is an outstanding, creative and very compelling presenter who always receives high ratings and compliments from the audience.

Sheri Greenhaus

Managing Partner - CRMxchange

A testament to the great job you did.

We don’t often receive unsolicited fan mail on our Webcasts. It’s a testament to the great job you did. Thanks!

Steve Gershik

Group Manager, Marketing - Nuance

A testament to the great job you did.

We don’t often receive unsolicited fan mail on our Webcasts. It’s a testament to the great job you did. Thanks!

Steve Gershik

Group Manager, Marketing - Nuance

We continue to realize benefits

We hired DMG Consulting LLC to improve the service quality and overall satisfaction with our internal IT Help Desk. We wanted a vendor that would not only share industry best practices but would customize them for Stride Rite. DMG Consulting rapidly assessed our challenges, identified immediate, intermediate and long-term recommendations for improvements and delivered an action…

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Yusef Akyuz

Senior Vice President and CIO - Stride Rite

We continue to realize benefits

We hired DMG Consulting LLC to improve the service quality and overall satisfaction with our internal IT Help Desk. We wanted a vendor that would not only share industry best practices but would customize them for Stride Rite. DMG Consulting rapidly assessed our challenges, identified immediate, intermediate and long-term recommendations for improvements and delivered an actionable, strategic plan to improve the Help Desk and other IT areas. The comprehensive plan was easy to implement and follow through on and, most importantly, delivered quantifiable results that exceeded our expectations – within one year, our IT Help Desk’s customer satisfaction rating soared by 28 points, to 84%, and we continue to realize benefits.

Yusef Akyuz

Senior Vice President and CIO - Stride Rite

We can depend on DMG

It’s a big help to know we can depend on DMG Consulting LLC. Donna is a true partner and always available for us. Her deep domain expertise, thorough understanding of the greater contact center market, and insights into the future of the marketplace and customer needs are invaluable.

Enterprise Communication Applications Marketing, Analyst Relations & Strategic Partnerships - Telco

We can depend on DMG

It’s a big help to know we can depend on DMG Consulting LLC. Donna is a true partner and always available for us. Her deep domain expertise, thorough understanding of the greater contact center market, and insights into the future of the marketplace and customer needs are invaluable.

Enterprise Communication Applications Marketing, Analyst Relations & Strategic Partnerships - Telco

Extremely comprehensive

The Report is extremely comprehensive – not only does it tell you everything you need to know, it tells you important things you hadn’t even considered. The depth of knowledge about the products and companies is particularly impressive and shows just how much intensive research and understanding has gone into this report.

Steve Morell

Principal - ContactBabel

Extremely comprehensive

The Report is extremely comprehensive – not only does it tell you everything you need to know, it tells you important things you hadn’t even considered. The depth of knowledge about the products and companies is particularly impressive and shows just how much intensive research and understanding has gone into this report.

Steve Morell

Principal - ContactBabel

A pleasure to work with

Donna provided vital guidance in creating a custom white paper and webinar that met our needs and gave us the exposure we desired. She was proactive and timely with every milestone and kept us on track. Donna is a pleasure to work with and we would highly recommend her.

Executive Vice President and Principal

Software Vendor

A pleasure to work with

Donna provided vital guidance in creating a custom white paper and webinar that met our needs and gave us the exposure we desired. She was proactive and timely with every milestone and kept us on track. Donna is a pleasure to work with and we would highly recommend her.

Executive Vice President and Principal

Software Vendor

Absolutely amazing

It was our pleasure to meet you. You were absolutely amazing, given how much was thrown your way! There were repeated references made throughout the day yesterday regarding what “Donna said”. Your input was very valuable to us, and has helped the team pull it all together to move forward on development of the plan.

Market Research Manager

Technology Provider

Absolutely amazing

It was our pleasure to meet you. You were absolutely amazing, given how much was thrown your way! There were repeated references made throughout the day yesterday regarding what “Donna said”. Your input was very valuable to us, and has helped the team pull it all together to move forward on development of the plan.

Market Research Manager

Technology Provider