Paying Attention to Agent Wellbeing will Improve your Brand March 2, 2021 | COVID-19 / Pandemic, Newsletter, Posts Read more »
Customer Experience in the Post-Pandemic World December 8, 2020 | COVID-19 / Pandemic, Customer Experience Management, Management & Operations, Posts, Self-Service / IVR / IVA, Technology & Applications Read more »
WFM Solutions in the Future November 10, 2020 | COVID-19 / Pandemic, Posts, Technology & Applications, Workforce Management Read more »
Developing a Contact Center Work-at-Home Program September 29, 2020 | Best Practices, COVID-19 / Pandemic, DR/BC, Management & Operations, Posts, Work at Home (WAH) Agents Read more »
Sales, Marketing and Enterprise Uses of Interaction Analytics August 3, 2020 | Analytics, Interaction Analytics, Posts, Technology & Applications Read more »
In Times of Crisis, Contact Center Agents Must Practice Mindfulness May 21, 2020 | COVID-19 / Pandemic, Employee Engagement / Life Cycle Management, Posts Read more »
AI Will Change the Service Game, Eventually May 21, 2020 | Artificial Intelligence (AI), Customer Service, Digital Transformation, Millenials, Posts, Technology & Applications, Trends and Challenges Read more »
5 Customer Service Trends That Point to a Promising Future May 21, 2020 | Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Big Data, Cloud Technology, Digital Transformation, Intelligent Automaion, Intelligent Virtual Agents, Posts, Technology & Applications, Trends and Challenges Read more »
VISION 2020 May 21, 2020 | Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Intelligent Automaion, Intelligent Virtual Agents, Posts, Self-Service / IVR / IVA, Technology & Applications, Workforce Management Read more »
