Contact Center and Back Office Research and Consulting Services
Our Services
Executives
& Managers
We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.
Solution
Providers
We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.
Investor
Community
We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.
Reports & Publications
2022 – 2023 Workforce Management for the Enterprise Report
The Workforce Management for the Enterprise report presents an in-depth analysis of the contact center WFM market, the competitive landscape, vendors, product suites, technology and innovation.
The State of Artificial Intelligence in Contact Centers
This report analyzes how artificial intelligence (AI) can be applied to transform the customer experience (CX), drive a new era in servicing, and significantly improve the performance of...
2021-2022 Workforce Optimization/ Workforce Engagement Management Product and Market Report
This report presents an in-depth analysis of the trends, competitive landscape, product suites, technology and innovation in this vital contact center sector.
Recent News
- DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report
- DMG Consulting Releases New Report on The State of Artificial Intelligence in Contact Centers
- DMG Consulting Releases 2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report
- DMG Consulting Releases 2021-2022 Robotic Process Automation Product and Market Report