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Contact Center and Back Office Research and Consulting Services

Our Services

& Managers

We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.


We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.


We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.

Reports & Publications

2024 Workforce Management for the Enterprise in the Digital Era

This report provides an insightful analysis of the contemporary WFM market, competitive landscape, product suites, and the business, market, and technology trends and challenges confronting contact centers in...

The AI-Enabled Contact Center Guide

This report is designed to help contact center leaders navigate the complex, confusing, and rapidly changing AI market. The Report concentrates on the strategic, practical, and tactical application...

2023-2024 Enterprise Workforce Engagement Management Product and Market Report

This report analyzes 5 leading and contending vendors who are positioned to deliver the WEM platform of the future: Calabrio, Five9, NICE, OnviSource, and Verint. This Report is...

View all reports »

Our Customers

American Eagle Financial Credit Union
Chime Solutions
DeVry University
Peakspan logo
Toyota Financial Services logo
Trex logo

About DMG

Who are we?

  • Experts in contact center and back office
  • Leaders in industry research and consulting
  • Extensive experience in management, operations and technology
  • Decades of project management experience
  • Woman-owned

How do we help?

  • Strategic goals
  • Operational analysis
  • Functional improvement
  • Technical experience
  • Fiscal responsibility