Contact Center and Back Office Research and Consulting Services

We don’t often receive unsolicited fan mail on our Webcasts. It’s a testament to the great job you did. Thanks!

I’ve had the pleasure of working with Donna on many webinars during the past two years – all of which were a huge success. Donna’s name and reputation as a leader in the CRM industry attract a large and highly qualified audience. She is an outstanding, creative and very compelling presenter who always receives high ratings and compliments from the audience.

Thank you very much for your Customer Experience Management presentation (here in South Africa). It was extremely well received and we are delighted with the executive-level turnout.

Thank you very much for taking the time to speak to us at our Sales Kickoff meeting. It was truly an honor to have you join us. Your insight to the industry is just what we needed to set our course.

Thank you for the Cloud-Based Contact Center Infrastructure Market report. One word that best describes it is WOW! The report is the answer to all my questions. It is beneficial to have both the summary and when needed, the detail. Looking at the report, I have found exactly what I need. This report is well worth the cost. We will be able to use this for future reference as well. As always, your quality of work exceeds expectations. Thanks again!