Contact Center and Back Office Research and Consulting Services

Our Services

Executives
& Managers

We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.

Solution
Providers

We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.

Investor
Community

We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.

Reports & Publications

2022-2023 Interaction Analytics for the Enterprise Report

This report provides a comprehensive and insightful analysis of the IA market, competitive landscape, products, innovation, as well as market, business and servicing trends and challenges.

2022 – 2023 Knowledge Management for the Enterprise Report

This report examines the competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving rapid adoption and game-changing innovation of KM applications.

2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report

This report analyzes the revenue, market share, and execution of the estimated 36 worldwide workforce optimization (WFO)/workforce engagement management (WEM) suite vendors for fiscal full-year 2021.

View all reports »

Our Customers

American Eagle Financial Credit Union
Chime Solutions
DeVry University
Peakspan logo
Toyota Financial Services logo
Trex logo

About DMG

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