Contact Center and Back Office Research and Consulting Services
Our Services
Executives
& Managers
We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.
Solution
Providers
We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.
Investor
Community
We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.
Reports & Publications
CX for the 21st Century
This Report reviews the various roles that impact the customer experience and provides a framework for the strategy, practices, and engagement with consumers (or constituents) across the entire...
2022-2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report
This report explores today’s WFO/WEM market, its current trends and challenges, competitive landscape, product suites, increasingly sophisticated technology, and the wave of innovation that is propelling these valuable...
2022–2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report
This report evaluates all aspects of the CBCCI/CCaaS market and analyzes 11 leading and contending vendors: 8x8, Alvaria, Avaya, Cisco, Five9, LiveVox, NICE CXone, Odigo, Puzzel, Twilio, UJET....
Recent News
- CX and Contact Center Priorities and Technology Investments for 2023
- What are the benefits of consolidating contact center and back-office operations?
- 5 Applications to Boost Contact Center Performance in a Tough Economy
- Can contact center systems be used in other departments?
- Making Contact Centers More Secure
- DMG Consulting Releases 2022–2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report
- DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report
- DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report
- DMG Consulting Releases 2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report
About DMG
Who are we?
- Experts in contact center and back office
- Leaders in industry research and consulting
- Extensive experience in management, operations and technology
- Decades of project management experience
- Woman-owned
How do we help?
- Strategic goals
- Operational analysis
- Functional improvement
- Technical experience
- Fiscal responsibility