Contact Center and Back Office Research and Consulting Services
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DMG Consulting’s Workforce Optimization Product and Market Report provides contact center, business and IT leaders unparalleled product and market data.
Cloud contact center solutions offer companies flexibility, scalability, low start-up costs and readily available experienced vendor resources to assist with implementations and operations.
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To improve the customer experience, companies need an omni-channel contact center infrastructure system to receive, intelligently route and queue interactions; a customer relationship management (CRM) application to…