Contact Center and Back Office Research and Consulting Services
Our Services
Executives
& Managers
We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.
Solution
Providers
We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.
Investor
Community
We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.
Reports & Publications
2022-2023 Interaction Analytics for the Enterprise Report
This report provides a comprehensive and insightful analysis of the IA market, competitive landscape, products, innovation, as well as market, business and servicing trends and challenges.
2022 – 2023 Knowledge Management for the Enterprise Report
This report examines the competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving rapid adoption and game-changing innovation of KM applications.
2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report
This report analyzes the revenue, market share, and execution of the estimated 36 worldwide workforce optimization (WFO)/workforce engagement management (WEM) suite vendors for fiscal full-year 2021.
Recent News
- DMG Consulting Releases 2022 Contact Center Workforce Optimization/Workforce Engagement Management Market Share Report
- DMG Consulting Releases 2022 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report
- DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report
- DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report






