Contact Center and Back Office Research and Consulting Services
Latest Research Reports
Enterprises are looking for flexible and accurate WFM solutions to help them deliver a personalized experienced and address enterprise-wide requirements.
DMG Consulting’s Workforce Optimization Product and Market Report provides contact center, business and IT leaders unparalleled product and market data.
Top Free Research
The 2017 edition of DMG Consulting LLC’s annual Enterprise Servicing Goals survey reflects a maturing of the market, as companies are starting to prioritize specific initiatives over the high-level categories.
To improve the customer experience, companies need an omni-channel contact center infrastructure system to receive, intelligently route and queue interactions; a customer relationship management (CRM) application to…