Contact Center and Back Office Research and Consulting Services
Our Services
Executives
& Managers
We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.
Solution
Providers
We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.
Investor
Community
We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.
Reports & Publications
2023-2024 Contact Center as a Service Product and Market Report
This report analyzes 7 leading and contending vendors: Cisco, Five9, LiveVox, NICE, Odigo, Puzzel, and UJET. Contact center, IT, and enterprise leaders can use this report to identify...
Generative AI: A New Paradigm for Contact Centers and Customer Service
This report defines generative AI, discusses multiple use cases for this technology in contact center and customer service applications, and describes how it is already being applied to...
2023 – 2024 Real-Time Guidance Product and Market Report
This report analyzes the emerging RTG market, vendors, and products. This Report provides a comprehensive and insightful analysis of the RTG market, competitive landscape, products, and upcoming innovations,...
Recent News
- DMG Consulting Releases 2023 – 2024 Contact Center as a Service Product and Market Report
- DMG Consulting Releases Special Edition Report – Generative AI: A New Paradigm for Contact Centers and Customer Service
- DMG Consulting Releases 2023 – 2024 Real-Time Guidance Productand Market Report
- DMG Consulting Releases 2023 – 2024 Interaction Analytics for the Enterprise Report
About DMG
Who are we?
- Experts in contact center and back office
- Leaders in industry research and consulting
- Extensive experience in management, operations and technology
- Decades of project management experience
- Woman-owned
How do we help?
- Strategic goals
- Operational analysis
- Functional improvement
- Technical experience
- Fiscal responsibility