Contact Center and Back Office Research and Consulting Services
Our Services
Executives
& Managers
We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.
Solution
Providers
We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.
Investor
Community
We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.
Reports & Publications
Generative AI: A New Paradigm for Contact Centers and Customer Service
This report defines generative AI, discusses multiple use cases for this technology in contact center and customer service applications, and describes how it is already being applied to...
2023 – 2024 Real-Time Guidance Product and Market Report
This report analyzes the emerging RTG market, vendors, and products. This Report provides a comprehensive and insightful analysis of the RTG market, competitive landscape, products, and upcoming innovations,...
2023-2024 Interaction Analytics for the Enterprise Report
This Report provides a comprehensive and insightful analysis of the IA market, competitive landscape, products, innovation, pricing, and more, as well as market and business trends and challenges.
Recent News
- Workforce Management for the 21st Century: Helping Deliver a Great CX
- Real-Time Guidance Drives Contact Center Digital Transformation
- Which Department Should Handle Digital Interactions?
- How do interaction analytics solutions determine emotion or sentiment in conversations?
- Real-Time Guidance Is Key to a Great Service Experience
- DMG Consulting Releases 2023 – 2024 Real-Time Guidance Productand Market Report
- DMG Consulting Releases 2023 – 2024 Interaction Analytics for the Enterprise Report
- DMG Consulting Releases 2023 Contact Center as a Service Worldwide Market Share Report
- DMG Consulting Releases 2023 – 2024 Enterprise Workforce Management Product and Market Report
About DMG
Who are we?
- Experts in contact center and back office
- Leaders in industry research and consulting
- Extensive experience in management, operations and technology
- Decades of project management experience
- Woman-owned
How do we help?
- Strategic goals
- Operational analysis
- Functional improvement
- Technical experience
- Fiscal responsibility