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Contact Center and Back Office Research and Consulting Services

Our Services

& Managers

We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.


We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.


We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.

Reports & Publications

2023 – 2024 Enterprise Workforce Management Product and Market Report

This report provides an insightful analysis of today’s WFM market, competitive landscape, product suites, and the business, market, and technology trends and challenges confronting contact centers given increasingly...

CX for the 21st Century

This Report reviews the various roles that impact the customer experience and provides a framework for the strategy, practices, and engagement with consumers (or constituents) across the entire...

2022-2023 Enterprise Workforce Optimization/Workforce Engagement Management Product and Market Report

This report explores today’s WFO/WEM market, its current trends and challenges, competitive landscape, product suites, increasingly sophisticated technology, and the wave of innovation that is propelling these valuable...

View all reports »

Our Customers

American Eagle Financial Credit Union
Chime Solutions
DeVry University
Peakspan logo
Toyota Financial Services logo
Trex logo

About DMG

Who are we?

  • Experts in contact center and back office
  • Leaders in industry research and consulting
  • Extensive experience in management, operations and technology
  • Decades of project management experience
  • Woman-owned

How do we help?

  • Strategic goals
  • Operational analysis
  • Functional improvement
  • Technical experience
  • Fiscal responsibility