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Contact Center and Back Office Research and Consulting Services

DMG Consulting for Contact Center Executives and Managers

Executives & Managers

We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.

DMG Consulting for Solution Providers

Solution Providers

We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.

DMG Consulting for the Investor Community

Investor Community

We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.

Latest Research Reports


Cloud-Based Contact Center Infrastructure Market Report (2016-2017)

Cloud contact center solutions offer companies flexibility, scalability, low start-up costs and readily available experienced vendor resources to assist with implementations and operations.


Workforce Optimization (WFO) Mid-Year Market Share Report (2016)

Discover the most in-depth information regarding workforce optimization (quality management/liability recording) mid-year market share, financial performance, providers and solutions.