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Thanks for your time and assistance you gave us on our surveying initiative. You really helped us get a handle on this very complex but important project by explaining how to address it from both a tactical and strategic perspective. After I shared your ideas and recommendation, the team was energized, redirected and ready to go.
Mary Beth
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The leading expert in this field.
I enjoyed your last presentation An ROI Tutorial: How to Build a Business Case for Customer Intelligence Through Speech Analytics. Once again, you demonstrated that you are the leading expert in this field
David Burroughs
The leading expert in this field.
I enjoyed your last presentation An ROI Tutorial: How to Build a Business Case for Customer Intelligence Through Speech Analytics. Once again, you demonstrated that you are the leading expert in this field
David Burroughs
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Founder and VP Sales and Marketing
Above and beyond our expectations…
You really helped to make our webinar on FCR a great success. Your professionalism and fantastic subject knowledge shone though. Your presentation was outstanding and we continue to receive very positive feedback from participants. You were really a team player who helped us through every stage of this project, from concept through execution. Your efforts went far above and beyond our expectations, enabling us to deliver a polished program that is yielding great results and lots of high-value leads. Thank you!
Founder and VP Sales and Marketing
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President
You exceeded our expectations.
Thank you for a great meeting in which you provided us with your expert knowledge of the marketplace and a realistic action plan… I greatly value your positive assessment of our market strategy. Getting to this point has required a significant paradigm change in our company. Having validation from the leading analyst in the industry is very reassuring that we are on the right track. Thank you also for your passion for the industry, your candid approach to your client’s business, and most importantly your dedication and professionalism in providing an unbiased perspective. You exceeded our expectations.
President
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Kristyn Emenecker
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I’ve had the pleasure of benefitting from DMG insights for the better part of two decades, and can say without hesitation that the depth of experience, insights and vision I’ve gained through DMG research and consulting is second to none found anywhere else. Donna and team provide analysis that is balanced, thoughtful, comprehensive and eminently trustworthy, and advice that continues to shape an entire industry. I couldn’t even begin to list the ways my decisions and my company have been better off as a result of knowledge gained and advice given. If you are in the business of engaging customers or providing solutions to those who do, the smart money is always on guidance from DMG.
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Jeff S
We’ve come to rely on DMG as our trusted source of market information.
We’ve come to rely on DMG as our trusted source of market information, whenever we want an honest, unvarnished view of what clients are demanding from their vendors. The published reports include solid, well-researched numbers, and it’s always possible to get even more detail or additional data cuts as needed. However, the more valuable information comes through the direct conversations that address our unique requirements. We count on DMG’s depth of knowledge to help drive our internal discussions, and especially appreciate their flexibility in delivering facts and analysis in a form that will be most helpful for our own decisions – whether we’re considering product capabilities, market messaging, or regional opportunities.
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Tom Klenke / John Templeton
The project deliverables were clear and concise and helped us inform and enlighten the organization, paving the way for our future.
We reached out to DMG to assist us in conducting a technology assessment and drafting a strategic roadmap for the future of our contact center. We wanted a vendor-independent consulting firm that fully understood contact center operations and would keenly appreciate our concerns and opportunities and take them into consideration when evaluating our technology and systems. John and I are big fans because the information you shared affirmed our concerns and provided a detailed roadmap identifying the solutions we need for the future. The project deliverables were clear and concise and helped us inform and enlighten the organization, paving the way for our future. We are very grateful and look forward to our next engagement.
Tom Klenke / John Templeton
More valuable than any other source that I receive
I have been in the outsource call center business for 31 years and receive and like to read about our industry and trends. Your newsletter which I have been receiving for about one year offers more valuable information consistently than any other source that I receive. This recent edition to me was just outstanding. Thank you for your contribution and willingness to share your...
Founder/Director
More valuable than any other source that I receive
I have been in the outsource call center business for 31 years and receive and like to read about our industry and trends. Your newsletter which I have been receiving for about one year offers more valuable information consistently than any other source that I receive. This recent edition to me was just outstanding. Thank you for your contribution and willingness to share your knowledge and this information.
Founder/Director
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Marcie Lascher
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Marcie Lascher
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What I had hoped for and more.
Thank you! I am enjoying the report. It is what I had hoped for and more. You guys do great work. (Coming from someone who knows the time investment and hard work required in order to gather this kind of data, I really appreciate what you have done here.) Your Report has saved me a month of research time!!
Deb Albacete