3/14/2017
By Donna Fluss
DMG Consulting LLC has conducted a worldwide consumer benchmark study to identify consumer channel preferences for interacting with businesses.
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baby boomers, Benchmark Study, Call Center, calling frequency, calling preferences by generations, calls, channels, Chat, Consumer Channel Preferences, Consumers, Contact Center, Customer Experience, Customer Service, CX, emails, favorite way to communicate with a business, great service, millennials, multi-channel contact center, omni-channel contact center, outbound calling preferences, Preferred Communication Channels, resolving problems quickly, Self-service, SMS, time sensitive issues, Video chat, Voice biometrics, what millennials want
