Speech Analytics Can Help Alter the Service ParadigmDecember 11, 2016Contact Center, Interaction Analytics (Speech & Text), Publications
Outstanding Customer Experience Is Still Your Top Service GoalDecember 11, 2016Contact Center, Publications, Strategy
Speech Analytics Can Reduce the Risk of Fines January 22, 2015Contact Center, Interaction Analytics (Speech & Text), Legislation, Publications
The Customer Journey Matters, Every Step of the Way January 14, 2015Contact Center, Customer Journey Analytics (CIA), Publications
What is Speech Analytics?October 24, 2014Contact Center, Interaction Analytics (Speech & Text), Publications
Buzzword Battle: Omnichannel Versus MultichannelAugust 1, 2014Contact Center, Omni-Channel Contact Center, Publications, Strategy