Webinar: Practical Uses of Desktop Analytics and Why You Should Embrace It
Thursday, September 8th, 2016 1:00 PM EDT
Sponsored by: NICE
Desktop Analytics is THE tool to provide contact center agents and back office employees with transparency and guidance in personalizing their experience, so they may provide consistent and outstanding service. Join this webinar to learn how it can help drive your customer experience up, and handle time down. Get some practical advice and answers to all your questions from contact center and real-time analytics guru – Donna Fluss, President of DMG Consulting LLC.