Transform your Contact Center into an Employer of Choice: How to Attract, Equip and Retain Top Talent

June 2021
By Donna Fluss

Introduction

After decades of misconceptions, the perception of contact centers is starting to change in a positive direction. Enterprise executives increasingly appreciate the importance of delivering an outstanding customer experience and the critical role contact centers play in this essential corporate objective. This is helping to open the door for contact center transformation, involving their systems, processes and staff-related policies, which will position these essential service departments to be viewed as great places to work and employers of choice.

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