Your Customers Deserve a Better IVR (whitepaper)

2/12/2017
By Donna Fluss

Introduction

DMG research has shown that both Baby Boomers and Millennials prefer to use self-service solutions to solve an issue, but will interact with a live person when the automated tools are not successful. This indicates the great potential for self-service solutions – companies can impove their customer experience (CX) by enhancing their IVR.

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