Contact Center and Back Office Research and Consulting Services

When DMG started publishing its yearly Hosted/Cloud contact center report, it instantly became the “go to” report, and that was 7 years before Gartner’s first magic quadrant report on CCaaS came out. DMG’s cloud-based contact center infrastructure report remains the most informative and useful assessment of the market. It provides a detailed analysis of the competitive landscape. It critiques vendors and solutions and includes the information companies need to select a cloud-based contact center solution.

On behalf of the Trex Company, I would like to thank you for assisting us on our evaluation and plan to improve our customer service center. The collaboration and research that DMG Consulting did was very impressive and the additional information outside of scope is very much appreciated. The strategic documents that were presented are very comprehensive and will be a valuable tool for the Trex Company in the future. We applaud the professionalism and ‘let’s get it done’ attitude of the DMG Consulting staff. In one of the Vice President’s words, “Money well spent”.

DMG’s report was very useful in achieving our goals. We evaluated product reports from other analyst firms, but DMG’s report contained the information about the leading platforms that we needed, and was substantially less expensive. Your report helped us down-select from 10 vendors to 2, and we ultimately selected a vendor and product that we are very happy using. The DMG report provided great value in helping us find a technology partner… so much so, that when we were looking for a different product, we came back to DMG.

I wanted to thank you again for the guidance you provided to me earlier this year regarding the possible automation of the customer contact center which I manage. The information was very helpful.

Thank you! I am enjoying the report. It is what I had hoped for and more. You guys do great work. (Coming from someone who knows the time investment and hard work required in order to gather this kind of data, I really appreciate what you have done here.) Your Report has saved me a month of research time!!