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DMG Consulting LLC is a firm specializing in contact centers and real-time analytics. We are a strategic advisor to end users and vendors, large and small. Our mission is to help our clients build world-class contact centers by leveraging technology, process and people. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. And, we help vendors develop products and services that deliver differentiated innovation and benefits that suit the current and future needs of end users.
Our actionable strategies and tactics effect change in process and technology to maximize the return from all customer-facing activities - sales, marketing and customer service. We provide solutions that pay for themselves in 3 to 9 months and give enterprises a lasting competitive advantage. |
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The Real-time Contact Center: Strategies, Tactics, And Technologies For Building A Profitable Service And Sales Operation
By Donna Fluss
As the focal point for sales and service, a company's call/contact centers know what customers want and need. Companies looking for a competitive edge must convert their reactive, cost-oriented contact centers into proactive, revenue-generating, real-time contact centers. The Real-Time Contact Center provides the tools, systems, implementation plans, best practices, ROI models, and practical guidance to make the transformation happen smoothly.
Table of Contents | Sample Chapter | Order on Amazon | Order Signed Copy | Reviews
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