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Contact Center and Back Office Research and Consulting Services

Our Services

Executives
& Managers

We collaborate with companies to develop strategies and leverage technology and operations to deliver outstanding customer experiences in contact centers and back offices.

Solution
Providers

We help technology and solution providers develop, position and deliver groundbreaking products and services that yield real competitive advantage.

Investor
Community

We deliver comprehensive market, company and product evaluations that help investment organizations select the right public and private companies to invest in.

Reports & Publications

2024–2025 Conversational AI Solutions for the Enterprise

This report report examines the CAI market, competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving adoption and innovation.

2024 Contact Center as a Service Worldwide Market Share Report

This report provides a detailed and insightful analysis of the highly competitive contact center as a service (CCaaS) market in calendar year 2023, although several of the vendors...

2024-2025 Conversation Analytics for the Digital Era

This report includes 140+ detailed RFP questions and answers to provide the comparisons that contact center and IT leaders need to help them select the conversation analytics application...

View all reports »

Our Customers

American Eagle Financial Credit Union
Chime Solutions
DeVry University
Peakspan logo
Toyota Financial Services logo
Trex logo

About DMG

Who are we?

  • Experts in contact center and back office
  • Leaders in industry research and consulting
  • Extensive experience in management, operations and technology
  • Decades of project management experience
  • Woman-owned

How do we help?

  • Strategic goals
  • Operational analysis
  • Functional improvement
  • Technical experience
  • Fiscal responsibility