Building a Business Case for Cloud-Based Contact Center Solutions (whitepaper)
By Donna Fluss
As companies grow, they need contact center solutions and applications that enable them to deliver an outstanding, cost-effective customer experience. To convince financially conservative executives and owners to make investments, you need a strong and compelling business case that is supported by quantifiable benefits from increased revenue, cost reduction and possibly cost avoidance. If the investment pays for itself in less than two years, your business case should be approved.