Meeting the Social Media Challenge
Stop your contact center from being marginalized. Generate revenue, optimize your back office, take on social media.
Companies keep avoiding social media contact center integration
Misconceptions About Social Media
Social Media Belongs in the Contact Center
Using Social Media for Customer Service
Speech Analytics in the Voice of the Customer Era
Protect and enhance your company’s image. Use social media for customer service.
Using Social Media for Customer Service Best Practices for Doing it Right
Integrating Social Media Into Contact Center Workflow
The Social Way to a Communications Strategy
The Social Customer Service Experiment
The Growth of Social Media in Customer Service
The Growing Importance of Social Media for Support Organizations
When All Else Fails, Go Social
Contact Centers in the Web 2.0 World Web 2.0 technologies can support your customer service processes. 2/1/2009 By Donna Fluss destinationCRM.com Printer Friendly Format View this document on the publisher’s website. The world of customer service is changing. The accepted wisdom used to be that for every unhappy customer, you could count on 11 more […]