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Contact Centers in the Web 2.0 World

Contact Centers in the Web 2.0 World Web 2.0 technologies can support your customer service processes. 2/1/2009 By Donna Fluss destinationCRM.com   Printer Friendly Format       View this document on the publisher’s website. The world of customer service is changing. The accepted wisdom used to be that for every unhappy customer, you could count on 11 more […]

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Business Process Management Drives CRM Success 

Business Process Management Drives CRM Success Business Process Management Drives CRM Success 6/5/2003 By Donna Fluss ICCM Weekly   Printer Friendly Format       View this document on the publisher’s website. Does your CRM Project set to fail? I’m tired of hearing about CRM failures. Yes, CRM projects fail frequently and will continue to do so until enterprises […]

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