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Great Service is a Customer Right (whitepaper)

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Enterprise Servicing Goals for 2017: Great Service is Formula for Success (Whitepaper)

By Harold Fluss on March 2, 2017 in Goals, Goals [Contact Center], Strategy [Contact Center], Whitepapers

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Enterprise Servicing Goals for 2015: Delivering an Outstanding Customer Experience is #1 (Whitepaper)

By DMG Consulting on April 16, 2015 in 2015 Servicing Goals, Goals, Whitepapers

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Top 10 Contact Center Goals

By DMG Consulting on March 1, 2009 in Goals, Publications

Top 10 Contact Center Goals

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