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Cloud-Based Contact Center Infrastructure Selection Decision Framework (whitepaper)

Cloud-Based Contact Center Infrastructure Selection Decision Framework (whitepaper)

9/6/2019
By Donna Fluss

Introduction

All contact center infrastructure solutions are NOT created equal, and the differences are quickly becoming apparent as a new generation of cloud-based omni-channel ACDs and dialers come to market. Use this decision framework to appreciate the essential characteristics of a cloud-based contact center infrastructure solution and vendor, and determine if it’s time for your company to find a new partner.

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