Enhancing Employee Engagement
Here are some proven approaches for engaging employees:
- Listen to your employees – Invite your employees to share their recommendations, and really listen to what they say. These are the people who are doing the job every single day, and it’s very likely that they’ll come up with ways to do it better. Create an environment that welcomes new ideas, and demonstrates this by applying staff input and giving credit to the people who made the suggestions.
- Involve them – Invite your staff to get involved in activities that go beyond their primary job function. This will encourage people to do more than just the basics, which is desirable in employees. Create an operating environment that welcomes innovative ideas and actions.
- Support them – Be there for your employees, just as you want them to be there for you and your department. This means everything from just “listening” to them when they need a friend to supporting them when they come up with new business ideas. Help them succeed.
- Excite them – Communicate your department’s direction and plans to your employees. Share what is happening, and get them excited about changes; help them see the opportunities that change and innovation can give them.
- Invest in them – Give of your time, just as you want them to do for your department.
- Develop them – Create a warm and welcoming operating environment that gives employees an opportunity to grow professionally and personally.
- Challenge them – Give your employees new opportunities, and help them succeed and grow to the next level.
- Recognize them – Recognize, thank and reward employees for doing a great job; show your appreciation when your staff does outstanding work or comes up with a great idea.
- Celebrate them – Celebrate every employee success, and create a positive and fun operating environment so that your staff enjoys coming to work.
- Respect them – Show employees respect for the work that they do.
- Compensate them – Pay people for doing their jobs, and use pay-for-performance to motivate and recognize staff for doing more than necessary.
- Promote them – Whenever possible, promote from within the department; this goes a very long way in demonstrating that your department and employees are appreciated by you and more senior management.
Ask the Experts
Could you explain what VDI is and why IT keeps telling us that we should implement this technology in our contact center?
Virtual desktop infrastructure (VDI) is a technology that allows end users’ desktop environments (operating system, applications and security profile) to be separated from their physical computing devices (PCs, laptops, tablets, smartphones, etc). When VDI is used, the end user’s desktop environment is hosted on a virtual machine that runs on a centralized server located in a data center. End users can access their VDI desktop environment from any computing device that has access to their network. VDI technology is increasingly recommended for enterprise deployments because it reduces the time, effort and cost required to build, deploy and maintain individual computing devices.
Below is a list of common benefits that can be realized from using VDI in your contact center:
- VDI image – Organizations can create various VDI images to address the needs of different types of users in the contact center. Each image has its own applications and security features. In addition, contact center personnel can be given administrator access to manage the images, reducing their dependence on IT… Read More
DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. Learn more at www.dmgconsult.com.