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Enterprise Uses of Speech Analytics (whitepaper)

Enterprise Uses of Speech Analytics (whitepaper)

5/1/2017
By Donna Fluss

Introduction

Wouldn’t it be great to share in the journey of each of your customers; to know what they think about your employees, policies, products, services and competitors? To be able to capture insights about what it’s really like to transact business with your company? Since you can’t be everywhere watching and evaluating the customer experience, speech and text analytics is the next best thing.

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