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Great Service is a Customer Right (whitepaper)

Great Service is a Customer Right

3/2018
By Donna Fluss

Introduction

The results of DMG’s annual survey of enterprise, customer service and contact center servicing goals reflect enterprise investment priorities. While there were clear industry trends, the diversity of the objectives reflects a broad interest in improving many operational and technical areas. The breadth of goals makes it clear that companies worldwide are making substantial investments to improve customer service.

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