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Intelligent Automation in Contact Centers: Making it Real (whitepaper)

Intelligent Automation in Contact Centers: Making it Real (whitepaper)

2/21/2020
By Donna Fluss

Introduction

This white paper provides an overview of intelligent automation solutions for contact centers, specifically bots, robotic process automation (RPA) and intelligent virtual agents (IVAs). It also explains how these solutions are being applied to improve contact center efficiency and quality, as well as increasing employee engagement while enhancing the CX and reducing operating expenses.

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