News & Videos

Our contact center has recently implemented after-call surveys. I am looking for suggestions on how to best use the information we collect from these surveys. What should I be looking for from the data received?

November 14, 2016
Q&A

Survey: How Consumers Communicate with Businesses

October 26, 2016
Q&A

DMG Consulting Releases 2016 –2016 Workforce Optimization Mid-Year Market Share Report

October 20, 2016
Press Releases

DMG Launches New and Improved Website

October 12, 2016
Newsletters

I keep hearing about contact center technology that uses machine learning. What is machine learning and how is it being used?

October 12, 2016
Q&A

Contact Center Vendor Consolidation: What It Means to You

September 16, 2016
Contact Center, Publications, Vendor Consolidation

Webinar: Why Cloud Based Contact Centers are Winners – October 26, 2016

September 13, 2016
Event

Webinar: Practical Uses of Desktop Analytics and Why You Should Embrace It – September 8, 2016

September 9, 2016
Event

What are intelligent virtual agents and how are they used by contact centers?

September 7, 2016
Q&A

The Argument for Contact Center Training

September 1, 2016
Newsletters

« Previous
1
…
39
40
41
42
43
…
64
Next »