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Real-Time Adaptive Scheduling Improves Contact Center Dynamics (whitepaper)

Real-Time Adaptive Scheduling Improves Contact Center Dynamics (whitepaper)

7/11/2017
By Donna Fluss

Introduction

Adaptive intraday management capabilities allow enterprises to bridge the gap between forecasts and reality. This white paper presents the concept and benefits of real-time adaptive scheduling, which will enhance customer satisfaction and improve employee engagement while enabling managers to meet their service-level objectives and reduce operating expenses.

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