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DMG Consulting LLC

Tag Archives | ACD

The Omni-Channel Agent Experience

By DMG Consulting on August 2, 2017 in Channels [Contact Center], Omni-Channel Contact Center, Posts, Servicing Applications, Technology

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Top Benefits of Cloud-Based ACDs and Dialers

By DMG Consulting on July 2, 2014 in Automatic Call Distributors (ACDs), Cloud-Based Contact Center, Contact Center, Dialing, Publications

Top benefits of cloud-based ACDs and outbound dialers for the contact center.

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Contact Centers: Making Sense out of the Chaos

By DMG Consulting on January 30, 2003 in Contact Center, Market, Publications

Contact Centers: Making Sense out of the Chaos

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