Tag Archives | Back Office
Back-Office Departments Are Essential to the Customer Experience
Stop your contact center from being marginalized. Generate revenue, optimize your back office, take on social media.
Use performance management in your contact center back office.
Use desktop analytics in your back office to improve productivity.
Should Contact Center Agents Do Back-Office Work During Slow Period
Desktop analytics: A game changer for contact centers, back offices
Understanding workforce optimization (WFO) in the call center