Hosted, software-as-a-service (SaaS), or cloud-based solutions, are challenging the contact center market.
Tag Archives | Benefits
Future of Contact Centers Clearly Lies in the Clouds
Why Hosting Is Part of Your Future
By DMG Consulting on October 1, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service
Benefits and ROI of Hosted/Managed Service IVR