Tag Archives | Cloud-Based Contact Center
2016 was the Year of the Cloud for Contact Centers and Service Organizations
Why Contact Centers Are Moving to the Cloud
Why Contact Centers Are Moving to the Cloud
Making Sense of the Hosted Contact Center Infrastructure Market
Making Sense of the Hosted Contact Center Infrastructure Market
New Rules for Managing Cloud-Based Contact Centers
New Rules for Managing Cloud-Based Contact Centers
The Hosted/Cloud-Based Contact Center Infrastructure Market Hits its Stride
Hosted, software-as-a-service (SaaS), or cloud-based solutions, are challenging the contact center market.
Future of Contact Centers Clearly Lies in the Clouds
Future of Contact Centers Clearly Lies in the Clouds
Why Hosting Is Part of Your Future
Why Hosting Is Part of Your Future
The IT Cultural Shift Created by Hosted Contact Center Infrastructure
The IT Cultural Shift Created by Hosted Contact Center Infrastructure
Contact Center: Cloud-Based Security Considerations
By DMG Consulting on November 9, 2010 in Cloud-Based Contact Center, Contact Center, Publications, Security
Understand the security risks of cloud-based contact centers.
Benefits and ROI of Hosted/Managed Service IVR
By DMG Consulting on October 1, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service
Benefits and ROI of Hosted/Managed Service IVR
Why Hosted IVR May Be Right For You
By DMG Consulting on July 1, 2009 in Cloud-Based Contact Center, Contact Center, Publications, Self-Service, Web Based Self Service
Why Hosted IVR May Be Right For You
The Recession’s Impact on Contact Center Technology Investments
By DMG Consulting on February 15, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service, Workforce Optimization
The Recession’s Impact on Contact Center Technology Investments 2/15/2009 By Donna Fluss Connections Magazine Printer Friendly Format View this document on the publisher’s website. Three years ago, DMG Consulting predicted that the U.S. economy would enter a recession in 2009. While we did not anticipate the massive failure of financial institutions, we were expecting a […]