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The Recession’s Impact on Contact Center Technology Investments

The Recession’s Impact on Contact Center Technology Investments 2/15/2009 By Donna Fluss Connections Magazine   Printer Friendly Format       View this document on the publisher’s website. Three years ago, DMG Consulting predicted that the U.S. economy would enter a recession in 2009. While we did not anticipate the massive failure of financial institutions, we were expecting a […]

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