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2016 was the Year of the Cloud for Contact Centers and Service OrganizationsDecember 20, 2016Newsletters
Workforce Optimization Is Poised for Big ChangesDecember 11, 2016Contact Center, Publications, Workforce Optimization (WFO)
Top Benefits of Cloud-Based ACDs and DialersJuly 2, 2014Automatic Call Distributors (ACDs), Cloud Technology, Contact Center, Dialing, Publications
Why Contact Centers Are Moving to the Cloud January 31, 2013Cloud Technology, Contact Center, Publications
Making Sense of the Hosted Contact Center Infrastructure MarketMay 1, 2012Cloud Technology, Contact Center, Publications
New Rules for Managing Cloud-Based Contact CentersJanuary 13, 2012Cloud Technology, Contact Center, Publications