Tag Archives | Contact Center Performance Management
FCR in an Omni-Channel World (whitepaper)
By Harold Fluss on April 10, 2017 in Customer Journey, First Call Resolution, Performance Management [Contact Center], Strategy [Contact Center], Whitepapers
Doing More of What You Already Do
By DMG Consulting on August 1, 2009 in Contact Center, Management [Contact Center], Performance Management [Contact Center], Publications
Doing More of What You Already Do