Speech Analytics Can Help Alter the Service ParadigmDecember 11, 2016Contact Center, Interaction Analytics (Speech & Text), Publications
Outstanding Customer Experience Is Still Your Top Service GoalDecember 11, 2016Contact Center, Publications, Strategy
Contact Center Vendor Consolidation: What It Means to YouSeptember 16, 2016Contact Center, Publications, Vendor Consolidation
It’s Time to Replace the Annual Performance AppraisalAugust 24, 2016Contact Center, Contact Center Performance Management (CCPM), Publications, Real-Time
Can Speech Analytics Deliver a Payback and Benefits?August 23, 2016Contact Center, Interaction Analytics (Speech & Text), Return on Investment (ROI) / Business Case
Using Speech Analytics to Improve Your Contact CenterAugust 18, 2016Interaction Analytics (Speech & Text), Publications