Tag Archives | Customer Relationship Management
Customer relationship management (CRM) is being redefined.
CRM ROI Series: Building a business case for remote call center agents
Business Process Management Drives CRM Success Business Process Management Drives CRM Success 6/5/2003 By Donna Fluss ICCM Weekly Printer Friendly Format View this document on the publisher’s website. Does your CRM Project set to fail? Im tired of hearing about CRM failures. Yes, CRM projects fail frequently and will continue to do so until enterprises […]
Making the Most of CRM Investments in 2004
Business Process Management Drives CRM Success
Contact Centers: Making Sense out of the Chaos
Talking Your Way to Savings
Rx for Sick CRM Projects
Goodbye Lands’ End, the Royalty of Customer Service
Playing with ASPs
CRM vs. CMR: Whats in a Buzzword?