Tag Archives | multi-channel contact center
The Omni-Channel Agent Experience
By DMG Consulting on August 2, 2017 in Channels [Contact Center], Omni-Channel Contact Center, Posts, Servicing Applications, Technology
Are You Ready for Digital Transformation?
By DMG Consulting on August 1, 2017 in Channels [Contact Center], Posts, Strategy [Contact Center], Technology
Omni-Channel vs. Multi-Channel Contact Center: Give Your Customers What They Want
Reality Check: Will Customer Journey Analytics Be the Next CRM?
Consumers Channel of Choice – A Multi-generational Benchmark Study of Consumer Channel Preferences (whitepaper)
By Harold Fluss on March 15, 2017 in Channels [Contact Center], Strategy [Contact Center], Whitepapers
Omni-Channel QA Best Practices for Contact Centers (Whitepaper)
By DMG Consulting on February 12, 2017 in Quality Management/Liability Recording, Whitepapers, Workforce Optimization