Buzzword Battle: Omnichannel Versus Multichannel
Tag Archives | Multichannel
How to Get the Most Out Of Proactive Customer Care
By DMG Consulting on May 10, 2011 in Contact Center, IVR/Speech Recognition, Proactive Customer Care, Publications, Self-Service
How to Get the Most Out Of Proactive Customer Care
Consistent Multi-Channel Support is a Strategic Imperative
By DMG Consulting on February 24, 2011 in Contact Center, Omni-Channel Contact Center, Publications, Strategy [Contact Center]
Consistent Multi-Channel Support is a Strategic Imperative
How to Listen to the Voice of the Customer in a Multichannel World
By DMG Consulting on February 1, 2011 in Contact Center, Publications, Surveying, Voice of the Customer
How to Listen to the Voice of the Customer in a Multichannel World
Contact Centers in the Web 2.0 World
By DMG Consulting on February 1, 2009 in Contact Center, Management [Contact Center], Publications, Social Media, Strategy [Contact Center]
Contact Centers in the Web 2.0 World Web 2.0 technologies can support your customer service processes. 2/1/2009 By Donna Fluss destinationCRM.com Printer Friendly Format View this document on the publisher’s website. The world of customer service is changing. The accepted wisdom used to be that for every unhappy customer, you could count on 11 more […]