I’ve heard there’s some confusion about an order the Federal Communications Commission (FCC) released concerning automatic dialers calling cell phones. What’s the issue?
Tag Archives | Outbound
A TCPA Warning for Outbound Dialers
Pay Attention to TCPA or Pay the Fines
How to Get the Most Out Of Proactive Customer Care
The Rise of Proactive Customer Care
IVR Goes Proactive
I work for an outbound call center that calls people with debt and presents them with the opportunity to refinance. My problem is, as soon as I get the customer on the phone and begin explaining our process, they hang up. What can I do to get them to stay on the line?
We are an outbound sales development call center. We are getting into new product lines and thus we'll need new lists to prospect into. Do you have any suggestions on where to purchase call center lists?
What are the roles and responsibilities of an agent in an outbound call center?
Dialing Isn’t Dead