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We are a call center outsourcing firm based in India. We are planning to expand our business and are looking for new clients who can outsource their projects (inbound or outbound) to us. What is the best way to solicit new clients and projects?

We are a call center outsourcing firm based in India. We are planning to expand our business and are looking for new clients who can outsource their projects (inbound or outbound) to us. What is the best way to solicit new clients and projects?

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We use an outsourced call center service to qualify the incoming business-to-customer (B2C) sales leads. We are now with our second call center service, and this one is as frustrating as the first. Both keep an unacceptable percentage of our calls on hold (20% for more than one minute). Both have trouble following our simple, but detailed, script. Our call center is an important element of our growth opportunity, and we really want to find a quality vendor who truly wants to partner with us. Can you offer some ideas for finding and selecting a vendor that “gets it?”

We use an outsourced call center service to qualify the incoming business-to-customer (B2C) sales leads. We are now with our second call center service, and this one is as frustrating as the first. Both keep an unacceptable percentage of our calls on hold (20% for more than one minute). Both have trouble following our simple, […]

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