I am researching a pay-per-call approach for a 12-person at-home and in-office call center. Can you tell me a little bit about the different types of pay-per-call approaches and which are most effective?
Tag Archives | Outsourcing
We are a call center outsourcing firm based in India. We are planning to expand our business and are looking for new clients who can outsource their projects (inbound or outbound) to us. What is the best way to solicit new clients and projects?
We are a call center outsourcing firm based in India. We are planning to expand our business and are looking for new clients who can outsource their projects (inbound or outbound) to us. What is the best way to solicit new clients and projects?
I would like to know your own point of view about the challenges facing the contact center industry in emerging markets like Egypt. What are their opportunities to book their place in the global call centers map?
I would like to know your own point of view about the challenges facing the contact center industry in emerging markets like Egypt. What are their opportunities to book their place in the global call centers map?
I am starting a home-based call center. Can you give me some advice for getting started? What can I expect in terms of start-up costs? And how can I find companies that might want to outsource to my business?
I am starting a home-based call center. Can you give me some advice for getting started? What can I expect in terms of start-up costs? And how can I find companies that might want to outsource to my business?
I am planning to outsource to a domestic call center. I am having difficulty framing my service-level agreement (SLA) and the outsource contract. Could you offer some advice or a service-level agreement template?
I am planning to outsource to a domestic call center. I am having difficulty framing my service-level agreement (SLA) and the outsource contract. Could you offer some advice or a service-level agreement template?
We use an outsourced call center service to qualify the incoming business-to-customer (B2C) sales leads. We are now with our second call center service, and this one is as frustrating as the first. Both keep an unacceptable percentage of our calls on hold (20% for more than one minute). Both have trouble following our simple, but detailed, script. Our call center is an important element of our growth opportunity, and we really want to find a quality vendor who truly wants to partner with us. Can you offer some ideas for finding and selecting a vendor that “gets it?”
We use an outsourced call center service to qualify the incoming business-to-customer (B2C) sales leads. We are now with our second call center service, and this one is as frustrating as the first. Both keep an unacceptable percentage of our calls on hold (20% for more than one minute). Both have trouble following our simple, […]
Successfully Navigating the Offshore Outsourcing Waters
Successfully Navigating the Offshore Outsourcing Waters
Contact Center Offshore Outsourcing Best Practices
Contact Center Offshore Outsourcing Best Practices