Tag Archives | Outsourcing

I am researching a pay-per-call approach for a 12-person at-home and in-office call center. Can you tell me a little bit about the different types of pay-per-call approaches and which are most effective?

We are a call center outsourcing firm based in India. We are planning to expand our business and are looking for new clients who can outsource their projects (inbound or outbound) to us. What is the best way to solicit new clients and projects?

I would like to know your own point of view about the challenges facing the contact center industry in emerging markets like Egypt. What are their opportunities to book their place in the global call centers map?

I am starting a home-based call center. Can you give me some advice for getting started? What can I expect in terms of start-up costs? And how can I find companies that might want to outsource to my business?

I am planning to outsource to a domestic call center. I am having difficulty framing my service-level agreement (SLA) and the outsource contract. Could you offer some advice or a service-level agreement template?

We use an outsourced call center service to qualify the incoming business-to-customer (B2C) sales leads. We are now with our second call center service, and this one is as frustrating as the first. Both keep an unacceptable percentage of our calls on hold (20% for more than one minute). Both have trouble following our simple, […]