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Tag Archives | Recording

We’re experiencing network bandwidth issues related to recording agent screens. We currently record screen activity with the ability to play back in a ”movie playback” method, versus the snapshot/slideshow method. However, we are considering changing our recording configuration to only capture the agent screen every 3-5 seconds. What could be the impact of seeing only snapshots of agent screen activity?

We’re experiencing network bandwidth issues related to recording agent screens. We currently record screen activity with the ability to play back in a ”movie playback” method, versus the snapshot/slideshow method. However, we are considering changing our recording configuration to only capture the agent screen every 3-5 seconds. What could be the impact of seeing only […]

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We’re experiencing network bandwidth issues related to recording agent screens. We currently record screen activity with the ability to play back in a ”movie playback” method, versus the snapshot/slideshow method. However, we are considering changing our recording configuration to only capture the agent screen every 3-5 seconds. What could be the impact of seeing only snapshots of agent screen activity?

We’re experiencing network bandwidth issues related to recording agent screens. We currently record screen activity with the ability to play back in a ”movie playback” method, versus the snapshot/slideshow method. However, we are considering changing our recording configuration to only capture the agent screen every 3-5 seconds. What could be the impact of seeing only […]

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We’re installing contact recording for our IP agents. What are the benefits and drawbacks of a recording solution that records calls by installing the recording software at the agent PC, versus deploying recording servers that record the agent calls and screens at the network level?

We’re installing contact recording for our IP agents. What are the benefits and drawbacks of a recording solution that records calls by installing the recording software at the agent PC, versus deploying recording servers that record the agent calls and screens at the network level?

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