IVR Optimization Improves Service and Reduces Costs By Harold Fluss on May 2, 2017 in Contact Center, IVR/Speech Recognition, Self-Service Continue Reading
The AI Revolution in Customer Service By DMG Consulting on January 2, 2017 in Publications Continue Reading
What’s the difference between speech recognition software and voice tags? By DMG Consulting on November 5, 2007 in Q&A What's the difference between speech recognition software and voice tags? Continue Reading
