Strategy

DR/BC Plans to Mitigate the Impact of Pandemics on Contact Centers

February 18, 2020
Newsletter

What is proactive customer care?

July 1, 2015
Q&A

2013 Contact Center/Back-Office Application Shopping

January 30, 2013
Contact Center, Publications, Strategy, Technology & Applications

What is Unified Communications and what does it do for contact centers?

December 8, 2012
Q&A

My organization is considering migrating to SIP trunking from a different carrier for our call center traffic. How do we implement SIP trunking without losing our current call center numbers?

November 13, 2012
Q&A