Surveying

Speech Analytics and AI Is a Winning Combination

February 25, 2019
Analytics-Enabled QA, Artificial Intelligence (AI), Customer Journey Analytics (CIA), Posts, Surveying, Technology & Applications

What is enterprise feedback management?

December 1, 2015
Q&A

Why Won’t Anyone Listen to Me?

September 9, 2013
Contact Center, Publications, Surveying, Voice of the Customer (VoC) / Surveying

Surveys Alone Are Not the Answer

February 1, 2013
Contact Center, Publications, Surveying, Voice of the Customer (VoC) / Surveying

Should companies abandon asking for surveys on receipts, sending email surveys, and forcing pop-up website surveys? Wouldn’t they be better served to exclusively use Social Media as a conduit to their clients concerns and feelings (both good and bad)?

June 12, 2012
Q&A

I did a little experiment this weekend. Every time I made a retail purchase, I kept the receipt to see if it had an incentive for me to take a survey about my experience. I have 6 receipts, and everyone is asking me to take a survey. I wonder why companies are surveying their customers, and what they are doing with survey findings? What’s your opinion?

May 1, 2012
Q&A