Tag Archives | Surveying
What is enterprise feedback management?
Why Won’t Anyone Listen to Me?
Surveys Alone Are Not the Answer
Should companies abandon asking for surveys on receipts, sending email surveys, and forcing pop-up website surveys? Wouldn’t they be better served to exclusively use Social Media as a conduit to their clients concerns and feelings (both good and bad)?
I did a little experiment this weekend. Every time I made a retail purchase, I kept the receipt to see if it had an incentive for me to take a survey about my experience. I have 6 receipts, and everyone is asking me to take a survey. I wonder why companies are surveying their customers, […]
How to Listen to the Voice of the Customer in a Multichannel World
We are implementing a post-call survey for customers who call our care center for various questions. We intend to identify improvements to our people/processes/technology by doing this. Any ideas that you can share on making this successful would be much appreciated.
Surveying is Still the Most Effective Method for Measuring Customer Satisfaction 8/13/2009 https://dmgconsult.com/publications/articles.asp?id=204 http://www.supportindustry.com/asktheexpert/surveying.htm SupportIndustry.com Publications/Contact Center/Surveying Surveying Surveying, Surveys, Customer Service, Contact Center, Call Center
Surveying is Still the Most Effective Method for Measuring Customer Satisfaction
Feedback Is the Future – Contact Center Surveying is Evolving into Enterprise Feedback Management. 12/1/2008 By Donna Fluss destinationCRM.com Printer Friendly Format View this document on the publisher’s website. Contact center surveying/feedback and analytics applications, while still evolving, show great promise for companies of all sizes. Vendors are developing and enhancing solutions to create products […]
Do you have any recent statistics on the % of customers who complete post call surveys? Also, how indicative are the survey results of the true satisfaction of the customer?
Contact Center Surveying and Analytics Solutions Are Coming on Strong
Contact Center Surveying Is Essential
The power of real-time customer surveys