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Should companies abandon asking for surveys on receipts, sending email surveys, and forcing pop-up website surveys? Wouldn’t they be better served to exclusively use Social Media as a conduit to their clients concerns and feelings (both good and bad)?

Should companies abandon asking for surveys on receipts, sending email surveys, and forcing pop-up website surveys? Wouldn’t they be better served to exclusively use Social Media as a conduit to their clients concerns and feelings (both good and bad)?

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I did a little experiment this weekend. Every time I made a retail purchase, I kept the receipt to see if it had an incentive for me to take a survey about my experience. I have 6 receipts, and everyone is asking me to take a survey. I wonder why companies are surveying their customers, and what they are doing with survey findings? What’s your opinion?

I did a little experiment this weekend. Every time I made a retail purchase, I kept the receipt to see if it had an incentive for me to take a survey about my experience. I have 6 receipts, and everyone is asking me to take a survey. I wonder why companies are surveying their customers, […]

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We are implementing a post-call survey for customers who call our care center for various questions. We intend to identify improvements to our people/processes/technology by doing this. Any ideas that you can share on making this successful would be much appreciated.

We are implementing a post-call survey for customers who call our care center for various questions. We intend to identify improvements to our people/processes/technology by doing this. Any ideas that you can share on making this successful would be much appreciated.

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Surveying is Still the Most Effective Method for Measuring Customer Satisfaction

Surveying is Still the Most Effective Method for Measuring Customer Satisfaction 8/13/2009 https://dmgconsult.com/publications/articles.asp?id=204 http://www.supportindustry.com/asktheexpert/surveying.htm SupportIndustry.com Publications/Contact Center/Surveying Surveying Surveying, Surveys, Customer Service, Contact Center, Call Center    

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Feedback Is the Future – Contact center surveying is evolving into enterprise feedback management. 

Feedback Is the Future – Contact Center Surveying is Evolving into Enterprise Feedback Management. 12/1/2008 By Donna Fluss destinationCRM.com   Printer Friendly Format       View this document on the publisher’s website. Contact center surveying/feedback and analytics applications, while still evolving, show great promise for companies of all sizes. Vendors are developing and enhancing solutions to create products […]

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