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Tag Archives | Surveying

Should companies abandon asking for surveys on receipts, sending email surveys, and forcing pop-up website surveys? Wouldn’t they be better served to exclusively use Social Media as a conduit to their clients concerns and feelings (both good and bad)?

By on June 12, 2012 in Q&A

Should companies abandon asking for surveys on receipts, sending email surveys, and forcing pop-up website surveys? Wouldn’t they be better served to exclusively use Social Media as a conduit to their clients concerns and feelings (both good and bad)?

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I did a little experiment this weekend. Every time I made a retail purchase, I kept the receipt to see if it had an incentive for me to take a survey about my experience. I have 6 receipts, and everyone is asking me to take a survey. I wonder why companies are surveying their customers, and what they are doing with survey findings? What’s your opinion?

By on May 1, 2012 in Q&A

I did a little experiment this weekend. Every time I made a retail purchase, I kept the receipt to see if it had an incentive for me to take a survey about my experience. I have 6 receipts, and everyone is asking me to take a survey. I wonder why companies are surveying their customers, […]

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We are implementing a post-call survey for customers who call our care center for various questions. We intend to identify improvements to our people/processes/technology by doing this. Any ideas that you can share on making this successful would be much appreciated.

By on January 8, 2011 in Q&A

We are implementing a post-call survey for customers who call our care center for various questions. We intend to identify improvements to our people/processes/technology by doing this. Any ideas that you can share on making this successful would be much appreciated.

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Surveying is Still the Most Effective Method for Measuring Customer Satisfaction

By on August 13, 2009 in Contact Center, Publications, Surveying

Surveying is Still the Most Effective Method for Measuring Customer Satisfaction 8/13/2009 https://dmgconsult.com/publications/articles.asp?id=204 http://www.supportindustry.com/asktheexpert/surveying.htm SupportIndustry.com Publications/Contact Center/Surveying Surveying Surveying, Surveys, Customer Service, Contact Center, Call Center    

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Feedback Is the Future – Contact center surveying is evolving into enterprise feedback management. 

By on December 1, 2008 in Contact Center, Publications, Surveying

Feedback Is the Future – Contact Center Surveying is Evolving into Enterprise Feedback Management. 12/1/2008 By Donna Fluss destinationCRM.com   Printer Friendly Format       View this document on the publisher’s website. Contact center surveying/feedback and analytics applications, while still evolving, show great promise for companies of all sizes. Vendors are developing and enhancing solutions to create products […]

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