Training

Training is Key

December 11, 2016
Contact Center, Publications, Training

I have been asked to update our contact center’s new-hire training program. What are some things I need to consider when developing a new program?

August 29, 2015
Q&A

I’m working as a Manager of Training & Development at a contact center. I was wondering if you have any tips for new hire training and product-specific training to make it more interesting and less monotonous for the agents/trainees.

November 2, 2013
Q&A