Tag Archives | VoC
Interaction Analytics: An Enterprise Vision and Practical Applications
Speech Analytics and AI Is a Winning Combination
By DMG Consulting on February 25, 2019 in Analytics-Enabled QA, Artificial Intelligence, Customer Journey, Posts, Surveying, Technology
Speech Analytics Gets Down to Business
Speech Analytics Gets Down to Business
Integrating Social Media Into Contact Center Workflow
Integrating Social Media Into Contact Center Workflow
The Social Way to a Communications Strategy
The Social Way to a Communications Strategy
The Social Customer Service Experiment
The Social Customer Service Experiment
How to Listen to the Voice of the Customer in a Multichannel World
By DMG Consulting on February 1, 2011 in Contact Center, Publications, Surveying, Voice of the Customer
How to Listen to the Voice of the Customer in a Multichannel World
The Growth of Social Media in Customer Service
The Growth of Social Media in Customer Service