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TEST What criteria should we use to determine if our call center is successful? Please provide specific quantitative and qualitative measures for evaluating success. 

TEST What criteria should we use to determine if our call center is successful? Please provide specific quantitative and qualitative measures for evaluating success.  11/15/2004 https://www.dmgconsult.com/publications/articles.asp?id=74 No Original Publisher -DMG Published Publications/Contact Center/Management Management VoiceXML, SALT, Technology, Contact Center, Call Center    

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