Question:

What is the difference between a named and a concurrent contact center seat license?

Answer:

A concurrent seat license can be used by anyone within an organization without assigning it to a specific individual. This means that the same concurrent license can be used by any number of individuals, as long as they are not signed on at the same time. A named seat license is assigned to a single individual and can be used only by this person. If the person leaves their position, the license can be reassigned to a different individual. Please keep in mind that vendors who sell concurrent licenses typically charge more per seat than those that offer named licenses.