AI and Automation is the Path to the Future for Contact Centers (whitepaper)

5/2018
By Donna Fluss

Introduction

The digital transformation is driving companies to reimagine their front- and back-office servicing strategies and operations. Companies need solutions that make it easy for their customers to conduct business and that deliver a personalized and outstanding experience, cost effectively. AQA, RPAs and IVAs are foundational for the AI revolution that is on the horizon.

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