Making WFO/WEM Applications Standard Productivity and Performance Tools for Enterprise Employees

September 2021
By Donna Fluss

Introduction

WFO/WEM solutions were designed for use in contact centers, but they can be as beneficial for other operating departments. All companies should explore the potential benefits and contributions of these valuable solutions, as they will yield a relatively rapid return on investment. To begin with, these applications should be used by all customer-facing employees, regardless of where they work. As importantly, applying these WFO/WEM systems will improve employee engagement while enhancing the customer experience.

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