Real-Time Adaptive Scheduling Improves Contact Center Dynamics (whitepaper)

Introduction

Adaptive intraday management capabilities allow enterprises to bridge the gap between forecasts and reality. This white paper presents the concept and benefits of real-time adaptive scheduling, which will enhance customer satisfaction and improve employee engagement while enabling managers to meet their service-level objectives and reduce operating expenses.

To continue reading, download the PDF by registering below:

Please complete the registration form below and press the download button to access the document you requested.

Please enable JavaScript in your browser to complete this form.

Name *

First

Last

Title

Company Name

Email *

Phone

Marketing Choices

• I would like to receive the monthly DMG Newsletter
• I would like to participate in future DMG Surveys

GDRP

• I authorize DMG to share my information with the sponsor of the whitepaper.

Submit