Real-Time Adaptive Scheduling Improves Contact Center Dynamics (whitepaper)
By Donna Fluss
Adaptive intraday management capabilities allow enterprises to bridge the gap between forecasts and reality. This white paper presents the concept and benefits of real-time adaptive scheduling, which will enhance customer satisfaction and improve employee engagement while enabling managers to meet their service-level objectives and reduce operating expenses.
To continue reading, download the PDF by registering below:
Please complete the registration form below and press the download button to access the document you requested.
This whitepaper is currently unavailable.
Please contact us to request it.